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 Cooper Thames Ditton

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wlondoner
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PostSubject: Cooper Thames Ditton   17th May 2010, 18:50

Im trying to call up to book Mickey into have a MOT and Inspection but they must of gone home! lol
Will try again tomorrow!
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PostSubject: Re: Cooper Thames Ditton   17th May 2010, 21:17

My dealers close at 6pm Wink

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PostSubject: Re: Cooper Thames Ditton   18th May 2010, 12:59

Pretty sure it is 6pm for Cooper Thames Ditton as well.
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PostSubject: Re: Cooper Thames Ditton   18th May 2010, 14:13

yup that the time they usually chuck me out !!!!!!
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PostSubject: Re: Cooper Thames Ditton   18th May 2010, 19:19

ditto Vines!
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PostSubject: Re: Cooper Thames Ditton   18th May 2010, 19:22

Seems fair enough to me; I am sure they all have homes to go to!!
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PostSubject: Re: Cooper Thames Ditton   18th May 2010, 22:08

They should have an answerphone lol...im just being mean to them

Phoned them today, very friendly! Booked Mickey in for 4th June for an inspection 2....thats the earliest date they could do...shame it was not sooner!

He said I would need to drop it off in the morning and leave it with them for a day....shame I couldnt just wait....but at least they will have plenty of time to do a good job/have a good look at it
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PostSubject: Re: Cooper Thames Ditton   3rd June 2010, 22:22

Its going in tomorrow!! excited :d

They sent me a text the other day to say "they are looking forward to receiving my car on friday" and they also phoned a day later to confirm I was still ok to come in.

Good customer service so far Smile
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PostSubject: Re: Cooper Thames Ditton   3rd June 2010, 22:28

Good to hear that about a dealer! thumbs up
Too many have had bad reviews recently
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 11:22

Dropped my car off!
They were all very polite and friendly...I felt like a celeb! lol

I saw loads of MINIs in the showroom that I wanted too, I want one for every day of the week!
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 14:34

did you get a loan car??

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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 16:17

ITS BACK!!!!!!!!!

I have NEVER had such GOOD customer service in my life!!

Dropped it off and the guy had a good chat to me about MINIs and said what he was going to do and was extremely friendly. He then said he would call me when its ready..he did! Smile
in the meantime I popped home had lunch then it was nearly ready.

It had its inspection 2, they stamped the book as well. The car came back sparkling! and I can notice the difference in the feel of the car and they have done something to the alloys to make them steer better as they feel normal again! I did have to check it was my car when I was in it as it felt so good!

Highly recommend Coopers Thames Ditton!
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 16:34

designer_label wrote:
ITS BACK!!!!!!!!!

I have NEVER had such GOOD customer service in my life!!

Dropped it off and the guy had a good chat to me about MINIs and said what he was going to do and was extremely friendly. He then said he would call me when its ready..he did! Smile
in the meantime I popped home had lunch then it was nearly ready.

It had its inspection 2, they stamped the book as well. The car came back sparkling! and I can notice the difference in the feel of the car and they have done something to the alloys to make them steer better as they feel normal again! I did have to check it was my car when I was in it as it felt so good!

Highly recommend Coopers Thames Ditton!

Good stuff! With regard to your wheels they probably just rebalanced them. Worth while move with all these pot holes and bad roads at the mo!
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 16:52

you should have asked what they did Smile

great to hear about the service Very Happy

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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 17:51

Davy I saw one like mine and your wifes MINI but it wasnt a seven it was a one it was on the front row of cars in the dealership it looked really really good but it didnt have bullets on it other than that would of looked the same, inside it had chrome interior...which I NEED to get after seeing it!!!!!!!!! Smile

Everyone there was really smiley, I couldnt find where reception was lol and 2 of the team were very friendly Smile

Im DEFINATELY going back there!
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 17:52

Good stuff! thumbs up
Glad to hear the steering feels right again!
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 20:21

So good to hear good feedback about a dealer.
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 21:05

Taking my MINI into Cooper Thames Ditton on Tuesday because the traction control failure warning message keeps coming up.

They have always been really good in the past, however I am not quite sure what they are going to make of all my modifications.... Thought about reversing some, but I have done rather mod wise so would take a fair amount of time/effort/money, so will just see what happens.

If they screw me about they won't be getting a third order for a fully specced MINI out of me when the Coupe comes out Wink
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PostSubject: Re: Cooper Thames Ditton   4th June 2010, 21:12

I think that this is where Paul takes his MINI and his is obviously very modified, and they are fine about them. Will keep my fingers crossed for you.
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PostSubject: Re: Cooper Thames Ditton   5th June 2010, 00:06

Well there was a slightly modded MINI up for sale on the forecourt there and they do have all them fast BMWs!

Im still amazed at how easy it all was, hassle free and im so happy about now the car feels to drive and sounds to drive now, really smooth - dont know what they did but it worked!

They did tell me I should get some new wipers! So I better do that tomorrow Very Happy
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PostSubject: Re: Cooper Thames Ditton   10th June 2010, 18:38

Just picked my car, they claim to have fixed the problem, but will need a day or two of testing to be sure Smile

They didn't bat an eyelid at the mods I had done thumbs up

Can't fault the service, except for one thing - They had to reprogram the car, which wiped out my custom re-map from P-Torque, so I am running at only 200bhp now Sad

Should be able to get it re-mapped again, just need to find the time to make the trip back up to the Midlands!
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PostSubject: Re: Cooper Thames Ditton   21st January 2011, 21:04

Took Alice to Cooper TD today for a full service & was really pleased with the Customer Service, no wash & still popping & banging High mind you it helps when your nephew is a technician thumbs up
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PostSubject: Re: Cooper Thames Ditton   21st January 2011, 21:52

Good to hear Chris. Am thinking of trying them next time out as Vines have been pretty poor at actually letting me know my car is ready, to the point whereas its touch and go I can get there before closing.
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PostSubject: Re: Cooper Thames Ditton   21st January 2011, 21:54

A chap at work has just brought a JCW from there and said he was pleased with the service Smile

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PostSubject: Re: Cooper Thames Ditton   22nd January 2011, 11:04

weebo15 wrote:
Good to hear Chris. Am thinking of trying them next time out as Vines have been pretty poor at actually letting me know my car is ready, to the point whereas its touch and go I can get there before closing.

Ask for Dan if he is about & tell him you are in Aunties MINI club & I am sure he will look after you Phil thumbs up
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