Surrey New MINI Owners Club
 
HomeHomeFAQSearchRegisterLog in


click here to visit our sponsors

Share | 
 

 You will love this guys....................

View previous topic View next topic Go down 
Go to page : 1, 2  Next
AuthorMessage
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: You will love this guys....................   11th June 2010, 17:39

I have been told today that my business is not wanted by Barons anymore Exclamation Exclamation

They feel as they can't meet my expectations that I should find a new dealer Shocked

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
Elphaba
Club Endorser 1
Club Endorser 1


Location : Sidcup, Kent
Member Number - SnM : 029
Join date : 2009-09-25
Posts : 2709
Points : 3027
Reputation : 60
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:40

Yes, maybe as soon as they fix your car back to how it was!
Back to top Go down
Andy
Club Endorser 4
Club Endorser 4
avatar

Location : Hook, Hampshire
Member Number - SnM : 039
Join date : 2009-10-19
Posts : 5825
Points : 6256
Reputation : 155
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:41

Cant believe they have said that. What you going to do?
Back to top Go down
http://www.facebook.com/home.php?ref=logo#/profile.php?ref=profi
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:43

got the car back and was then asked to step into a side office and told I've cost them too much money and that nobody like to deal with me Exclamation

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:43

andyjt1990 wrote:
Cant believe they have said that. What you going to do?

what can you do Question

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
Andy
Club Endorser 4
Club Endorser 4
avatar

Location : Hook, Hampshire
Member Number - SnM : 039
Join date : 2009-10-19
Posts : 5825
Points : 6256
Reputation : 155
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:44

did you ever get a reply from mini uk with you email? you going to inform them of this?
Back to top Go down
http://www.facebook.com/home.php?ref=logo#/profile.php?ref=profi
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:46

I never heard from the dealer and spoke to MINI UK who chased them up......

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
Andy
Club Endorser 4
Club Endorser 4
avatar

Location : Hook, Hampshire
Member Number - SnM : 039
Join date : 2009-10-19
Posts : 5825
Points : 6256
Reputation : 155
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:47

In future Dave, you should consider giving wood a try, i havnt had a problem with them so hope they would be the same for you. Smile
Back to top Go down
http://www.facebook.com/home.php?ref=logo#/profile.php?ref=profi
Elphaba
Club Endorser 1
Club Endorser 1


Location : Sidcup, Kent
Member Number - SnM : 029
Join date : 2009-09-25
Posts : 2709
Points : 3027
Reputation : 60
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:48

To be honest as long as you are now happy with the state of the car, I would leave it there. They are obviously at fault or they wouldnt have fixed it, walk away and find a better dealer.
Back to top Go down
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:49

can you believe a retail saying "we can't meet your expectation and you should go elsewhere"

Amazing Shocked

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
nikola
Club Endorser 2
Club Endorser 2
avatar

Location : Ascot, Berkshire
Join date : 2009-08-12
Posts : 5327
Points : 5741
Reputation : 147
Female

PostSubject: Re: You will love this guys....................   11th June 2010, 17:54

Davyboy wrote:
can you believe a retail saying "we can't meet your expectation and you should go elsewhere"

Amazing Shocked

I was just talking to my boss about this, and apparently businesses can do it unfortunately. We can refuse to sell someones house, although this sounds like they've realised you will pick up on all of their mistakes and don't want to know! Typical MINI dealers!! Crying or Very sad
Back to top Go down
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 17:57

I know businesses can refuse to deal with people.............

But where has this been my fault Question standup for yourself and you get shotdown Shocked

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
nikola
Club Endorser 2
Club Endorser 2
avatar

Location : Ascot, Berkshire
Join date : 2009-08-12
Posts : 5327
Points : 5741
Reputation : 147
Female

PostSubject: Re: You will love this guys....................   11th June 2010, 17:58

It is really bad. Have you thought about contacting MINI UK about it? Although, you might be better off away from them - not that I know where else you would try. Neutral
Back to top Go down
Elphaba
Club Endorser 1
Club Endorser 1


Location : Sidcup, Kent
Member Number - SnM : 029
Join date : 2009-09-25
Posts : 2709
Points : 3027
Reputation : 60
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 18:03

Dealers love customers who never make a warranty claim, and come back every couple of years for an upgrade without haggling

They hate people who notice and insist on fixing warranty faults, and who notice defects in workmanship.

As tehy openly admit, it cuts too much into their profit.
Back to top Go down
Matt

avatar

Location : Farnham
Join date : 2010-04-29
Posts : 191
Points : 241
Reputation : 6
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 18:12

Jaw Drop I won't be going there for my servicing then.
Back to top Go down
Solarin
Club Endorser 7
Club Endorser 7
avatar

Join date : 2009-09-10
Posts : 2525
Points : 2772
Reputation : 149
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 18:39

Yikes, maybe write to your local paper about your experience? Shame you didn't have a tape recorder going!
Back to top Go down
JAS
Club Endorser 2
Club Endorser 2
avatar

Location : Leatherhead
Join date : 2010-02-20
Posts : 940
Points : 1024
Reputation : 25

PostSubject: Re: You will love this guys....................   11th June 2010, 19:23

Speachless !!!!!!!
Back to top Go down
wicz
Club Endorser 2
Club Endorser 2
avatar

Location : Send, Surrey but uni in bristol
Join date : 2009-08-18
Posts : 4630
Points : 4866
Reputation : 103
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 19:24

Thats disgusting

Post it on every forum you can find Wink
Back to top Go down
Andy
Club Endorser 4
Club Endorser 4
avatar

Location : Hook, Hampshire
Member Number - SnM : 039
Join date : 2009-10-19
Posts : 5825
Points : 6256
Reputation : 155
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 19:29

wicz wrote:
Thats disgusting

Post it on every forum you can find Wink

Good idea thumbs up
Back to top Go down
http://www.facebook.com/home.php?ref=logo#/profile.php?ref=profi
wlondoner
Club Endorser 1
Club Endorser 1
avatar

Location : SW London
Member Number - SnM : 36
Join date : 2009-10-05
Posts : 801
Points : 1036
Reputation : 16
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 19:37

Oh my god! Im shocked!

I agree contact MINI UK and post this on every forum on the internet!!!! and tell everyone you know!

Is there actually any MINI dealer we can really recommend? There are problems with all of them in some way!
Back to top Go down
checkpoint

avatar

Join date : 2009-08-21
Posts : 5871
Points : 6252
Reputation : 133
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 21:31

It's true Dave they can't meet your expectations!

But to the same degree that means they can't meet the average persons expectations either then?
Your last issue is a point in case! Absolutely disgraceful service. The car was in a terrible state!
Nobody would have put up with that mess, unless they were either blind or preferred their car returned worse then it went in!

TBH Dave you are better off without them! And I am gonna support you by boycotting any further dealings with Barons as from now!
So lets find a better alternative that can give decent dealer service that we all deserve!

I think a stiff letter is needed to MINI UK tho! Possibly the media? Might as well make people aware of their shoddy service!

How much exactly have you cost them do you think?

I think we are all constantly aware of the better dealers paying a lot more out and giving better service with it!
They could have saved money at times. If they had cleaned your car properly in the first place then it wouldn't have cost them a full valet later on.
Back to top Go down
PhilK
Club Endorser 7
Club Endorser 7
avatar

Location : Ewell
Member Number - SnM : 073
Join date : 2010-02-04
Posts : 6871
Points : 7367
Reputation : 272
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 22:20

I was shocked when I saw this earlier Dave, and I think Rob summed it up saying you are better off without them. At least you know now you don't have to worry about poor service from them in future.

Well done for standing your ground, and glad Marmite2 has been sorted. Can't really add anymore that others haven't already said.
Back to top Go down
http://www.sixgreenbottles.co.uk
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 22:22

Mmmm, I'm thinking I don't take that from them so will be sending a few letters in different directions next week............

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
PhilK
Club Endorser 7
Club Endorser 7
avatar

Location : Ewell
Member Number - SnM : 073
Join date : 2010-02-04
Posts : 6871
Points : 7367
Reputation : 272
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 22:24

Davyboy wrote:
Mmmm, I'm thinking I don't take that from them so will be sending a few letters in different directions next week............

Good luck Dave, fingers crossed you get a resolution but I presume you won't be returning at the end of it all?
Back to top Go down
http://www.sixgreenbottles.co.uk
checkpoint

avatar

Join date : 2009-08-21
Posts : 5871
Points : 6252
Reputation : 133
Male

PostSubject: Re: You will love this guys....................   11th June 2010, 22:28

We need to kidnap the customer service foyer girls away Dave! !(that doesn't sound right does it?) To take them to a dealer that deserves a good frontline service!
Back to top Go down
Sponsored content




PostSubject: Re: You will love this guys....................   

Back to top Go down
 

You will love this guys....................

View previous topic View next topic Back to top 
Page 1 of 2Go to page : 1, 2  Next

Permissions in this forum:You cannot reply to topics in this forum
Surrey New MINI :: MINI's, Parts & Mods :: Dealership Feedback-