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Davyboy
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PostSubject: *****email from dealer*****   30th June 2010, 17:36

Just checked my emails and can't believe what I've just received..........

I have never made an enquiry to the BMW side and the only thing I've contacted them for is to get my ban put in writing Shocked maybe they consider that an enquiry Rolling Eyes

copy below...................

Dear Mr Fuller
Thank you for your recent enquiry.
A member of the team will be in contact you shortly to discuss your requirements.
Kind regards

Diane Fairless
Sales Enquiry Co-ordinator
Barons of Farnborough
Tel: 01252 518185
Fax: 01252 377041
Email: diane.fairless@barons.bmw-net.co.uk

www.baronsfarnboroughbmw.co.uk

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Hartge 210
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PostSubject: Re: *****email from dealer*****   30th June 2010, 17:42

The comedy just gets better Laughing,

Coming soon to a TV channel near you 'Barons-The Stand Up Routine',

Oh dear what a shower of you know what Evil or Very Mad
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PostSubject: Re: *****email from dealer*****   30th June 2010, 22:47

I'm waiting for the call John then I might say I'm looking for a.........

what not sure yet, buy something expensive, may ask for a weekend test drive Wink

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PostSubject: Re: *****email from dealer*****   30th June 2010, 22:56

Poor show Dave. Why don't they just put up a sign to say they hate customers? No need I suppose.

Bon chance! and keep us posted.
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PostSubject: Re: *****email from dealer*****   1st July 2010, 17:44

Maybe is was an automated response?

At least you got a response.

I am still wating to hear from Vines Guildford Sales Department who I was referred to after the whole disappointing episode of the £500 worth of new suspension.

Customer service at the majority of Dealers....cr*p.
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PostSubject: Re: *****email from dealer*****   1st July 2010, 21:20

I could understand it if I'd contacted the BMW side but I haven't so I'm intriged as to how they got my details scratch

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PostSubject: Re: *****email from dealer*****   15th July 2010, 22:31

Oh Dave! You are such a difficult fella to please! lol!
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PostSubject: Re: *****email from dealer*****   15th July 2010, 22:33

I suppose next you want a car that works and a dealer that helps! Whatever next? Rolling Eyes lol!
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PostSubject: Re: *****email from dealer*****   15th July 2010, 22:37

should have followed this up Wink

after the email I received a booklet about the Countryman, this arrived about 2 weeks ago, so last Tuesday I phoned the salesman I've dealt with for some years and told him the issues. He said he knew nothing about any of it and was quite shocked as he said it affected him as well Exclamation

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PostSubject: Re: *****email from dealer*****   16th July 2010, 08:44

So even the staff at Barons, don't know what's happening at Barons. I REALLY feel sorry for anyone who is thinking of buying or using their service department at the moment.
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PostSubject: Re: *****email from dealer*****   16th July 2010, 09:00

I remember I requested a service on the MINI main site and next day got through the post a new MINI brochure....

I already have a MINI!!!!!!!!!! Silly company...and no one ever called me about the service lol
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PostSubject: Re: *****email from dealer*****   16th July 2010, 09:32

Recently I was contacted by Mini by phone enquiring as to whether I was still interested in buying a Mini after a test drive in June 09!! I very politely told the young lady that I bought my Clubman in Sept 09 and BMW Mini need to get their computers to talk to each other!!!!!!!

Dave...... it shows that I have been very busy with work and not had time to keep up with all the posts .... this ban? have you been banned from Barons premises?
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PostSubject: Re: *****email from dealer*****   16th July 2010, 14:28

millbrookmini wrote:


Dave...... it shows that I have been very busy with work and not had time to keep up with all the posts .... this ban? have you been banned from Barons premises?

Basically what I was told, "as they are unable to meet my expectation I should look for a different dealership". Also told, "none of the service advisors or technicians want to deal with me!" also "I've cost the dealership over 30hrs of labour which can't be recouped from MINI"

Theyhad the car for a water leak earlier in the year, repaired under warranty, turns out not repaired completly as I still had water in the boot, so took it back. Now is this my fault that MINI won't pay them again for a repeat job?

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ozzy
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PostSubject: Re: *****email from dealer*****   17th January 2012, 23:50

Dave, sounds like you are a bit like me, i oftener seem to have a run in every time things are done.
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PostSubject: Re: *****email from dealer*****   18th January 2012, 10:17

John now found a 5* dealer who is helpful & understanding Smile

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PostSubject: Re: *****email from dealer*****   18th January 2012, 18:54

Wow, is there such a place Laughing had a bit of a run in with, hmm 118 will know his local Wink and not the first time.
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