Surrey New MINI Owners Club
 
HomeHomeFAQSearchRegisterLog in


click here to visit our sponsors

Share | 
 

 Cooper Croydon

View previous topic View next topic Go down 
Go to page : Previous  1, 2
AuthorMessage
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: Cooper Croydon   4th January 2012, 22:13

I always pay some on my credit card to get the protection from the credit card company if things go wrong Wink

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
Alice Cooper
Club Endorser 2
Club Endorser 2


Location : Worcester Park, Surrey
Member Number - SnM : 005
Join date : 2009-08-12
Posts : 6421
Points : 7365
Reputation : 165
Female

PostSubject: Re: Cooper Croydon   5th January 2012, 06:43

I had a bad experience with Cooper TADWORTH Crying or Very sad not only did they cock up with my personal plate on delivery day but I had to wait 3 MONTHS for it with no offer of compensation and I had to chase them all the time, one particular evening I came home from work in tears because I had spoken to them & they could not confirm I would get it back as they had sold my Cooper with it on.....

I am still waiting for a Test drive on a Clubbie & JCW Question think it's been at least 3 years wait now lol!

BUT

Having siad that, the management has changed and they seem to be getting on track now!! thumbs up

Back to top Go down
Bumble-Bee
Club Endorser 1
Club Endorser 1
avatar

Location : Wallington Surrey
Join date : 2010-06-12
Posts : 911
Points : 1028
Reputation : 26
Female

PostSubject: Re: Cooper Croydon   5th January 2012, 07:48

Domino likes Cooper Croydon as when he goes in they dig down the biscuit bowl to get him a pack of Rich Shorties to carry home. We often pull in there on our dog walk having been to Pets at Home to see the degus. We're going tomorrow.

Not necessarily the best reason to buy a new car from them Very Happy
Back to top Go down
MiniMadness

avatar

Location : Norfolk
Member Number - SnM : 023
Join date : 2011-11-06
Posts : 59
Points : 66
Reputation : 3
Male

PostSubject: Re: Cooper Croydon   5th January 2012, 21:55

Shame on that dealer.. I cant be dealing with people like that id rather offer my service else where even if its further to travel..
Back to top Go down
Emily

avatar

Location : Surrey
Member Number - SnM : 016
Join date : 2010-08-31
Posts : 704
Points : 822
Reputation : 25
Female

PostSubject: Re: Cooper Croydon   6th May 2012, 20:03

I called the dealership this morning about 2 cars and the receptionist was going to put me through to sales so they could tell me if they had them, she then came back to the phone saying they having one here but are having problems finding it so will call me back. About 1hr 30mins had past and still hadn't heard anything so one the basis she said they had one and fancied a drive we went up there only to find they had neither of the 2 cars.

I went in the showroom and after about 20minutes of being ignored one of the sales people asked if I was ok and I asked about the 2 cars and she said we should have one as its demo but don't know where it is, and said oh yes thats probably a demo aswell then she said actually its not even on the list! She then said did you call earlier but didn't apoligise for never ringing back like promised.

She said when she finds out where the cars are she could arrange for them to be here so I could come and see them and would call back.

A few hours later I did get a call back but all the message said was call me back regarding the cooperS coupe! Well they were both cooperS coupes so which one?!?

So after this I don't think I'll bother with them again, they ignored us for a good 20minutes and when they did speak they didnt know where there cars are or what they have, so I don't trust that when they say they will make the car available for me to see it actually will be there!

Back to top Go down
Davyboy
Moderator
Moderator
avatar

Location : Ash Vale
Member Number - SnM : 007
Join date : 2009-08-12
Posts : 22350
Points : 24168
Reputation : 588
Male

PostSubject: Re: Cooper Croydon   6th May 2012, 23:03

You know who to talk to Emily and they also give you burgers Wink

_________________
dvyby062
"Life's too short not to!!"
Back to top Go down
Emily

avatar

Location : Surrey
Member Number - SnM : 016
Join date : 2010-08-31
Posts : 704
Points : 822
Reputation : 25
Female

PostSubject: Re: Cooper Croydon   7th May 2012, 01:02

I just read some others comments from people, definitely got a good escape they sound even worse than what I had!

But yes dave, I am planning on going up to berry soon, when I have a free weekend. I was purely going to Croydon for colour purposes but certainly won't bother with them again!
Back to top Go down
Guest
Guest



PostSubject: Re: Cooper Croydon   7th May 2012, 07:00

Emily wrote:
I just read some others comments from people, definitely got a good escape they sound even worse than what I had!

But yes dave, I am planning on going up to berry soon, when I have a free weekend. I was purely going to Croydon for colour purposes but certainly won't bother with them again!

Hi Emily ,

Give me a call some time we avesomeescellent deals on coupe's at the moment .

07989436620


Andy
Back to top Go down
Bumble-Bee
Club Endorser 1
Club Endorser 1
avatar

Location : Wallington Surrey
Join date : 2010-06-12
Posts : 911
Points : 1028
Reputation : 26
Female

PostSubject: Re: Cooper Croydon   9th February 2013, 11:57

An update on Cooper Croydon.

Last November I took Bumble in for an Inspection 1 and MOT. I gave them plenty of notice but on the day at 5pm they told me they had not got a fuel filter in stock and could they keep it overnight. I needed it the next day fot teaching. Andrew collected it for me and they tried to charge me a lot more than the reminder notice they sent out. The bill was adjusted and they would ring me when they got the filter in.

No call, only courtesy follow up ones and I used that to air my thoughts. I had my 2nd knee op and rang them again 10 days ago. He went in thursday and I was quoted nearly £400. I refused to accept that and asked what they could do on price. As my car is quite old 05 reg I could have it done on "value line". This reduced the price to £187 with labour coming out at £55 per hour. All sorted.

Not related but the next day he was out on test. My pupil finished her test and pulled up and parked. A fail I'm afraid, could not find 3rd gear and fumbled causing other drivers to take action, she flustered and even found reverse.

I took over the driving to take her home and he started up fine, I did a turn in the road, steering felt a bit heavy but it did it. I indicated left and realised I had no indicators, NO life on any of the instrument panel and he would only do a few miles an hour in 1st gear. I don't think I had any brake lights and my hazard warning lights did not even work.

I limped a mile as I was wanting to take my pupil home but the lack of power got worse and we were being tooted understandably. I pulled over and parked up. I thought what to do when I recalled Andrews' 52 reg doing something similar when we first got it. I took the key out the ignition, opened the door and tried again and hey presto everything was ok.

Thank God it did not happen on her test, I would not know how to start to compensate. It could not be related but it taught me a lesson as I had gone out with the bare minimum in luggage, only my phone and a purse and not a lot else.

I've lost a little bit of confidence I'm pleased I was driving when it went wrong.
Back to top Go down
PhilT
Club Endorser 3
Club Endorser 3


Location : Woking
Join date : 2010-03-01
Posts : 1631
Points : 1711
Reputation : 81
Male

PostSubject: Re: Cooper Croydon   9th February 2013, 16:14

Even if the car is now working correctly (good news of course) you may have some "pending" fault codes that can be read from the OBD socket under the dashboard if you can find someone with a code reader. This may give you a pointer as to what went wrong or of course it may not.
Back to top Go down
Ricardo

avatar

Location : Crawley/Reigate/Kenley/M23
Member Number - SnM : 103
Join date : 2010-05-11
Posts : 286
Points : 344
Reputation : 6
Male

PostSubject: Re: Cooper Croydon   20th June 2013, 12:48

Bought my '05 Cooper S from Croydon back in 2008.
Within days it needed MINI support for a coolant leak.
When cleaning it I lifted the rear seat, to find a bucket of crumbs and other unmentionable detritus.
Phoned them up, but they were not remotely interested.
Shan't be going there again! Evil or Very Mad
Back to top Go down
http://www.togglefly.co.uk
mjnewham
Club Endorser 5
Club Endorser 5
avatar

Location : London
Member Number - SnM : 203
Join date : 2011-04-03
Posts : 1935
Points : 2235
Reputation : 61
Male

PostSubject: Re: Cooper Croydon   16th October 2013, 20:20

Having a nightmare at Cooper Croydon at the moment, said they changed the bushes - nope, said they changed the timing chain, nope (pulley untouched). Possibly changed the tensioner, but in the process they didn't fix the A/C pipe in place and has since been rubbing on the drive shaft - its almost cut through it now.

Going back to them tomorrow, for them to 'have a look'.

Pipe damage:


Bushes that were replaced two weeks earlier?
Back to top Go down
http://facebook.com/mjnewham
Moon

avatar

Join date : 2011-07-10
Posts : 2222
Points : 2329
Reputation : 106
Male

PostSubject: Re: Cooper Croydon   16th October 2013, 20:57

I'd get on to mini uk and ask if you can take it elsewhere! I've never had a problem with any of the Coopers I've used, that said I've always avoided anything to do with Croydon as I've never heard a good thing about them!
Back to top Go down
mjnewham
Club Endorser 5
Club Endorser 5
avatar

Location : London
Member Number - SnM : 203
Join date : 2011-04-03
Posts : 1935
Points : 2235
Reputation : 61
Male

PostSubject: Re: Cooper Croydon   16th October 2013, 21:36

I did talk with Mini UK.
Back to top Go down
http://facebook.com/mjnewham
PhilT
Club Endorser 3
Club Endorser 3


Location : Woking
Join date : 2010-03-01
Posts : 1631
Points : 1711
Reputation : 81
Male

PostSubject: Re: Cooper Croydon   18th October 2013, 20:21

Mart, they can replace the bushes without the casing but I have to say the ones in your photo don't look new!
Back to top Go down
Dermottdog
Club Endorser 2
Club Endorser 2


Location : Orpington
Join date : 2013-06-23
Posts : 109
Points : 147
Reputation : 4
Male

PostSubject: Re: Cooper Croydon   18th October 2013, 20:48

Going against the grain but Cooper Croydon are just fine. We had an intermittent folding door mirror problem. Cooper Sevenoaks renewed the mirror, controller and mirror control. Cooper Croydon renewed a few other parts before tracing the fault to the mirror on the passenger side causing all the problems (canbus issues). They could not have been more helpful:D 
Back to top Go down
Sponsored content




PostSubject: Re: Cooper Croydon   

Back to top Go down
 

Cooper Croydon

View previous topic View next topic Back to top 
Page 2 of 2Go to page : Previous  1, 2

Permissions in this forum:You cannot reply to topics in this forum
Surrey New MINI :: MINI's, Parts & Mods :: Dealership Feedback-