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SpykeyMyk
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PostSubject: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 12:13 pm

I Booked my Car in Between Xmas & New Year for some Warranty Work and to have the Spots Fitted. The Date was 18th Jan and I arranged to Drop it off on the Saturday 16th so they could have it from Cold to listen to the engine noise and collect a loan Car.

I turned up on the Saturday - No Loan Car Rolling Eyes So We arrange to pick it up from my Work on Monday before 10am. 11-15 Car Gets collected and a Loan Dropped off - Washer Bottle Empty. Mad

Collect My Car yesterday - It has to go back for the engine Noise. The Spots they fitted, one is loose. I have a problem with the fuel gage - they didnt fix that. I forgot to tell them not to wash my Car. I saw it under the lights of the Petrol Station last night, It is covered in Light Scratches Shocked

Not a very Successful Visit IMO. They did manage to Fix the Seat not locking after it is Moved by Lubricating it - I could have done that myself with a Can of WD40 Laughing


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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 12:19 pm

That sucks!! And which Barons is this??

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 12:23 pm

Jamski wrote:
That sucks!! And which Barons is this??

The "Service" Center in Ash
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 12:33 pm

The "Service" Center in Ash
More like the " No Service " center in Ash.

Whats going on dealer service centers at the moment?

Did you register your email address with them, as they send you a "hope you had a fantastic service" email. I had to keep re-writing my one. I did'nt think they would like the Gordon Ramsey style of wording I used.


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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 12:38 pm

No good, and after I said go there Embarassed getcoat

I'd be complaining at that Mike, Graham Bishop is the service manager Exclamation

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 12:45 pm

Dave- I don't blame you Frying Pan

Marty- I think there is some law against transmitting Foul Language electronically because ATM that is all any EMail would contain
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:07 pm

Jaw Drop Oh no the paintwork Crying or Very sad - you should always put a sign up in the windows Frying Pan for them not to wash it - thats with all dealers !

Did you request a loan car before you got there ?

As for the stop light id have told them to tighten it there and then Mad

Most importantly are they going to fix the cold start noise ? as in did they here the rattle ? or is that for when you return ?
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:15 pm

Sounds horrible Sad Read in EVO this month that they had an AMG55 in the dealers for some small warranty work, came out with 140 miles on the clock - They had been taking it away for the weekend!! It begs belief it really does!

I'm going to move this thread to the Dealer feedback section Smile

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:17 pm

Moleatrude wrote:
Sounds horrible Sad Read in EVO this month that they had an AMG55 in the dealers for some small warranty work, came out with 140 miles on the clock - They had been taking it away for the weekend!! It begs belief it really does!

Barons of Farnborough had one ?

Id be seriously P*SSED if that was my car coming out with 140 more Mad
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:19 pm

no it was a Merc dealer. Not sure where. I would kill someone I really would. 10-20 mile blast is forgiveable if you have such a nice car, but 140 mile weekender.......

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:20 pm

Yeah id be pissed if someone put 140 miles on my £60,000 Merc when it was suppose to be being serviced.

On the subject, when my car old car went in once it came back with 3 bars less petrol scratch
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:22 pm

I always check the odometer before and after. If there are more than 10-15 miles on it I ask questions. Luckily I have a really trustworthy mechanic

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:24 pm

quote="JCWadventures"]Jaw Drop Oh no the paintwork Crying or Very sad - you should always put a sign up in the windows Frying Pan for them not to wash it - thats with all dealers !

Did you request a loan car before you got there ? I Requested a Loan Car when I made the Booking

As for the stop light id have told them to tighten it there and then Mad Didn't notice until I got home and Tried the Lights in the Dark

Most importantly are they going to fix the cold start noise ? as in did they here the rattle ? or is that for when you return ?[/quote] That was the Idea of them having it over the weekend so they could start it from Cold on Monday Morning

I have made an A4 Sign and laminated it to put in the car for Next time so they don't wash it again
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:25 pm

Yeh i verify the milage with them i get the service rep to come out and witness the milage on the car and write it on the sheet then i sign it and get him/her to sign it !! They are not getting away with nothing !! especially washing and driving Mad
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:27 pm

SpykeyMyk wrote:
quote="JCWadventures"]Jaw Drop Oh no the paintwork Crying or Very sad - you should always put a sign up in the windows Frying Pan for them not to wash it - thats with all dealers !

Did you request a loan car before you got there ? I Requested a Loan Car when I made the Booking

As for the stop light id have told them to tighten it there and then Mad Didn't notice until I got home and Tried the Lights in the Dark

Most importantly are they going to fix the cold start noise ? as in did they here the rattle ? or is that for when you return ?
That was the Idea of them having it over the weekend so they could start it from Cold on Monday Morning

I have made an A4 Sign and laminated it to put in the car for Next time so they don't wash it again[/quote]


Hmmm i wouldn't be happy and i use them scratch - have you made a complaint ?

Yeh i have 3 of them laminated in the glove box and one gets stuck on the dash board/ S.Wheel, driver door window and rear window !!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 6:37 pm

Hmmm i wouldn't be happy and i use them scratch - have you made a complaint ?

Yeh i have 3 of them laminated in the glove box and one gets stuck on the dash board/ S.Wheel, driver door window and rear window !!

I will make a complaint Just now I am too p****d off and would probably say things I would regret. The Service Manager will be receiving one very soon not exactly a good experience for the first time visit
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 9:35 pm

Sorry to hear this Mike! I have had a few queries with them as well in the past! And now I have the dreaded Rattle and its getting worse!
They did look at my car and told me after 3 days the tolerances where ok!
But how can that be with rattling ocuring for aprox 8-10 mins at a time! Probably because thats all they did! 'Look at it'!

I REALLY hope you get it sorted Mike!

We should form a Mob! Laughing Laughing
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 9:40 pm

Lets go there together :rob:

Thanks Rob The whole thing seems to me that they can't fix anything that my 13yo nephew armed with a can of WD40 couldn't do I mean they can't even tighten up spotlight brackets
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 9:47 pm

Yep well these are highly trained quality mechs! Trouble is they might as well be working for Monkey Mania! for all the quality checks being done!
So that means the only way for them to realise whats going on is Positive negative feedback! So moaning is a good thing gets us together and on the MD's door! Wink
Oh and I had the same with my spots too! Rolling Eyes Laughing
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 9:52 pm

Mine was due in tomorrow, I have an arrangement where I can drop of the night before and pickup the loaner. After Mike's post I rang to check all in order, Lynn said she would text back to confirm, her text said no loaner until morning Evil or Very Mad Evil or Very Mad

I rang Chris (advisor), someone took a message for him to phone me, when he did and I started saying about cars etc he butted in to say he would have one ready Shocked

When I dropped the car off he was very curt with me, even asked for my credit card in case I got a speeding ticket Surprised

I can feel a letter of complaint coming up Rolling Eyes

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 9:58 pm

Davyboy wrote:
Mine was due in tomorrow, I have an arrangement where I can drop of the night before and pickup the loaner. After Mike's post I rang to check all in order, Lynn said she would text back to confirm, her text said no loaner until morning Evil or Very Mad Evil or Very Mad

I rang Chris (advisor), someone took a message for him to phone me, when he did and I started saying about cars etc he butted in to say he would have one ready Shocked

When I dropped the car off he was very curt with me, even asked for my credit card in case I got a speeding ticket Surprised

I can feel a letter of complaint coming up Rolling Eyes

I think Me You and Rob should go there together and also tell them what they can do with thier MINI club Cards
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 9:59 pm

Dave that's not good is it! Blimey! What young Chris being curt with you? There must be some serious probs at the mo! I know they are snowed under (no pun intended Rolling Eyes ) from the xmas and weather delays! But customer service should still be top notch surely?
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 10:02 pm

I wonder what response I would get if I'd rolled up in a 7 series or X5 I don't think it would be the same as a MINI driver gets No

Except Lynn & Lisa's smiley and cheerie welcomes Very Happy

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 10:15 pm

I think Me You and Rob should go there together and also tell them what they can do with thier MINI club Cards[/quote]

Yes at the very least we could drink all their coffee up!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   Wed Jan 20, 2010 10:16 pm

forgot to say the loan car only had 6miles of fuel Shocked Mad

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