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 MINI - Barons Aftersales - Ash Vale

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vickietots
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   5th March 2010, 15:04

Yes a change could mean that things have got "lost". Hopefully they will be in touch Mike.
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   5th March 2010, 15:43

vickietots wrote:
Yes a change could mean that things have got "lost". Hopefully they will be in touch Mike.

Brushed under the carpet, Nothing to do with us Guv it was the other lot lol!

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   5th March 2010, 20:24

Farnborough is supposed to be the MINI flagship sales centre of the uk!

It really is a nice big place! Plenty of parking etc! You know what i'm gonna suggest don't ya!


Yes lets do a SnM meet there! Could be a convoy too! James and Ali can arrange for us to meet the top dogs!
We could have a little board room nmeeting with them to help smooth the new owners transition to what positive exposure for the SnM club! well what do you think???

oh hang on I've had these ideas before oopss!!!!!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 15:39

OK here are the new owners - yanks Shocked Wink

http://www.am-online.com/news/story/Group-1-Automotive-acquires-Barons-dealerships/42901663

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 15:45

Oh oh!! The Yanks are about!

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 15:48

they already own 3 BMW/MINI sites - Chandlers sothey want to take over the UK Laughing

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 16:45

Well im soo mad now Mad Barons are absolute SHIT !! Low - I will never use again after the shoddy and down out right rude attitude their After Sales give out, and that Kevin idiot Mad
Took in my blistered alloy not curbed or damaged in anyway - lacquer is peeling - other GP owners on other forums have reported the problem also - usually only on one wheel and have a replacement. Basically told "stuff it" blah blah blah - "we are Barons and avoid paying out for anything and customer is always wrong"

3 MINIs not anymore .... so who has a good recommendation for another dealership. Why oh Why did i join the Barons MINI Club - Refund?

You know what they can do with their events / convoys Mad

Sorry rant over - i know this is not meant to be a slagging off thread but the service is just absolutely awful now.
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 17:21

T write a letter of complaint about this person!

All of us need to complain and complain hard everytime this happens! Obviously the first thing anyone wants to do is go elsewhere. It's no good abandoning the issue for others to face! (Time and place to move on) The sword needs to be unsheathed and wielded in their faces!

The customer service of some of these individuals is the main problem, along with inadequate and shortsighted, budget watching uncreative and inefficient management! (most these days all the way up! In fact the higher the level of management the worse they normally are!)
All of us have a responsibility of letting them know we aren't happy and want things to change!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 17:31

checkpoint wrote:
T write a letter of complaint about this person!

All of us need to complain and complain hard everytime this happens! Obviously the first thing anyone wants to do is go elsewhere. It's no good abandoning the issue for others to face! (Time and place to move on) The sword needs to be unsheathed and wielded in their faces!

The customer service of some of these individuals is the main problem, along with inadequate and shortsighted, budget watching uncreative and inefficient management! (most these days all the way up! In fact the higher the level of management the worse they normally are!)
All of us have a responsibility of letting them know we aren't happy and want things to change!

Rob was it you that had problems with Kevin before ?

Thing is i just dont trust them not to do anything to the car when i next take it in - GPSteve told me the horror story of what they did to his - few miles (i say a few Rolling Eyes ) round trip and revving the nuts out of his GP.

Im thinking a sign in my window or a visit to pirat for the words " Avoid Barons Like The Plague "
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 17:56

I have had problems with all of them T! It's when they give you some bullshit guff excuse and you know better and tell them, even nicely they don't like it! They are all ill informed about their wholeproduct range We will always have more info as we are a community of owners! All they have is some data planted on a computer that may and more often than not, may not give a proper fix for an issue!
If it wasn't for us sticking by the brand they would have gone out of business a long time ago! Instead they are the best selling cars of the group! But for how long if customer service is badly dissaffected?

Wikipedia section on the MINI. Note the bit at the bottom about the 'cold start rattle' (and that is an old fix at east 2 maybe 3 years old! and they still haven't resolved this issue!)
http://en.wikipedia.org/wiki/Mini_%28BMW%29#Criticism

Criticism


Dr. Alex Moulton (designer of the suspension system for the
classic Mini), spoke about the new Mini in an interview with MiniWorld
magazine: "It's enormous - the original Mini was the best packaged car
of all time - this is an example of how not to do it. It's huge on the
outside and weighs the same as an Austin
Maxi. The crash protection has been taken too far. I mean, what do
you want, an armoured car? It is an irrelevance insofar as it has no
part in the Mini story."[39]
Critics[who?] of the new Mini
also cite the fact that it is 60 cm (2 ft) longer, 30 cm (1 ft) wider
and almost twice the weight of the classic car - yet it has less rear
leg room and less luggage space. Much of this is to do with modern crash
protection requirements and the desire to incorporate features such as
air conditioning, a supercharged engine, modern emissions controls and a
higher level of front-seat comfort than the classic Mini was capable
of.
Mk I convertible owners frequently criticise the poor rear visibility
in the convertible.[citation needed] With
the roof up the wide areas of cloth down the sides of the car block
visibility to the rear quarters and the lack of washer/wiper on the
small rear window - combined with the tendency of all flat-backed cars
to accumulate dirt on the rear - effectively eliminates all rear
visibility. Even with the roof down, the large roll-protection bars
above the back seats and the bunched up cloth of the folded roof tends
to block a significant fraction of rearward visibility. In an attempt to
counter this problem when reversing the car, the Mini convertible comes
with rear-mounted proximity sensors as standard equipment (optional on
the Hardtop Mini). In designing the second generation car, Mini
responded to these issues by using pop up roll-bars, and larger rear
window.
The rear (club) door of the Mini Clubman is on the right-hand side of
the car, regardless of the intended market. This means that in
right-hand drive markets (including the car's home market), the rear
door is on the road side of the car, requiring rear passengers to exit
into the road.
Owners of Mk II Cooper S and John Cooper Works models have been
complaining about "Cold Start Death Rattle". [40][41]
It has been reported that BMW has acknowledged this as a fault, and has
issued a PuMA Measure 10686850-13. [42]
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 18:05

checkpoint wrote:
It's when they give you some bullshit guff excuse and you know better and tell them, even nicely they don't like it! They are all ill informed about their whole product range We will always have more info as we are a community of owners!
If it wasn't for us sticking by the brand they would have gone out of business a long time ago! Instead they are the best selling cars of the group! But for how long if customer service is badly dissaffected?

Tell me about it Mad Rolling Eyes

Put it this way i will be discouraging people from them !! few people at work asked me about MINIs, where to purchase, what they like etc etc > recommendation will not be passed on more like word of warning Rolling Eyes

£10 bloody wasted on there CR*PPY Club Mad - no events or convoys - poor service Mad

Where is VinesRob ? how do people find Vines ? - could be the next port of call
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 18:15

I think we should all go down as a group and complain!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 18:20

JCWadventures wrote:
how do people find Vines ? - could be the next port of call
Can let you know tommorow the cars going in to Vines of Guildford
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 22:36

Kevin - He was the Guy I dealt with I have nothing good to say about him so I will say nothing

My Car is in Vines on Thursday I'll let you know how I get on
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 22:41

How long is your's in for Max? if more than a day it will be in with Mikes Laughing

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 22:45

Davyboy wrote:
How long is your's in for Max? if more than a day it will be in with Mikes Laughing

They could have a party together lol!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   9th March 2010, 22:46

Just watch the road guys Mad

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   10th March 2010, 10:03

Davyboy wrote:
How long is your's in for Max? if more than a day it will be in with Mikes Laughing
lol! its a shame as im sure it would be a great paty but if all goes to plan im picking it up a 4 Smile
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   10th March 2010, 10:23

What's it in for Max ??
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   10th March 2010, 10:27

The rear anti roll bars knocking so there changing the rear bushes
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   20th April 2010, 09:34

Well Barons weren't negative on my visit yesterday. Good service as per usual from the reception girls and young Chris service manager (I think)! In fact it is sounding promising for a positive outcome! Watch this space!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   20th April 2010, 10:17

That's good to hear Rob Smile

Julie's is due in soon and my sunroof is noisey so will be heading back there Wink

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   20th April 2010, 20:57

Update!
I have just had a phone call to say that my first service has been completed, Timing chain tensioner and chain replaced, Windows reprogrammed, and found a leak in the high pressure fuel pump which will be renewed tomorrow! As I suspected was the cause of the oily petrol smell!

Well Simon dealt with me on the phone and I have had dealings with him before, and have to say he has always been very good in the past! But I have been blown away with Barons services this time! Thanks guys!
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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   20th April 2010, 21:28

I think Simon was the one who was rude to Taylor scratch

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PostSubject: Re: MINI - Barons Aftersales - Ash Vale   20th April 2010, 23:03

No it wasn't Simon I can't remember his name now, its on one of my previous posts
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