Davyboy wrote:

Barons - sorry Taylor for using that word - have a launch do for the new engined MINI's this weekend

They have a hog roast and a few other things going on, anyone fancy giving them a hard time

Just PM me

Yes they sent me their expensive ad too! Went straight into the recycling bin!

well free grub can't be bad and some of their coffee

I'm off sunday Dave!

Im sure i can get some mega-phones from work and we can announce their shoddy customer service

Yes mine was ripped up into quite a few pieces then put into the recycling bin

Have you noticed when you take your car in for a warranty query and say they do it under the warranty, you get no details in writing of what they have done! Why is that?
I am gonna give em a tick off sheet hopefully they will fill it out!

^ Yeh good for you is this their last chance Rob ?

Scotthall Southampton

1 / 10
Firstly all the problems i have had with them! secondly they way they look down there noses at me !

i rather drive the 100 odd miles to station view!

Yes this is it T! No prisoners now!
They either sort the car or I will go elsewhere for the sort, then begin some sort of proceedings! maybe even get back to S8rah on TM? she was doing a group effort for pushing hard with a complaint about the death rattle issue! There were quite a few on the list too!
I think since the dealers began to takle note of the problem and address it, the group thing waned a little!
But there are still some dealers not going by their own guidelines and are being obstinate with this fix! I mean we are talking about £30 min for the part plus a couple of hours labour at the most (so why do they need it for 2-3 days) !
May very easily fit into a small claims court and the attatched publicity with it I might add!

I think they owe us morre than free food and coffee

Rob, I had no paperwork from Vines either when mine went in under warranty. Just the invoice for the loan car.

I didn't get paperwork from Vines Guildford when the rattle was fixed on Bee either. Presumed that this was because they hadn't bothered to keep me in touch with progress and then I had to rush down there and pick her up before they closed. Think we should be given paperwork relating to works carried out whether under warranty or not to keep on file.

I agree Gilly, but I didn't get anything on the Toyota either whenever that went in for warranty work, even recalls. I don't think it's right but certainly not uncommon.

PrincessRiot wrote:

Scotthall Southampton

1 / 10
Firstly all the problems i have had with them! secondly they way they look down there noses at me !

i rather drive the 100 odd miles to station view!

I second this with Li. Apart from the BMW boss made MINI pay to fix my car once he realised how much my dad had just spent on his MINI lol.

Scothall = Rubbish

My dad was in farnborough the other day and said he saw barons (i think he said barons) He said it was massive. Are they any good?

Don't seem to be if you read what Rob says!!

Blimey Harry you better read from the beginning

nortonski wrote:

PrincessRiot wrote:

Scotthall Southampton

1 / 10
Firstly all the problems i have had with them! secondly they way they look down there noses at me !

i rather drive the 100 odd miles to station view!

I second this with Li. Apart from the BMW boss made MINI pay to fix my car once he realised how much my dad had just spent on his MINI lol.

Scothall = Rubbish

My dad was in farnborough the other day and said he saw barons (i think he said barons) He said it was massive. Are they any good?

Are Barons any good in my opinion Absoulte Rubbish thier "Customer Service" is well I can't think of any words to describe it so I wont

Davyboy wrote:

Blimey Harry you better read from the beginning

I was going to post just the question about Barons but i saw Li's comment and couldnt help myself

Just had this email from Barons

Welcome to the Barons MINI Club Newsletter.

We hope you are having plenty of MINI adventures, please do send us photos of your MINI outings and we will try to put as many on the Barons MINI Club website as possible, the wackier the better!

We have lots of exciting events in store for you this year:

MINI Open Weekend 17-18 April 2010.
Join us at our open weekend where you can put MINI through its paces. With improved engines and new additions including the Graphite range there's a MINI for everyone. Throughout the day there will be a hog roast, plenty of entertainment for the whole family as well as competitions with the star prize being two VIP tickets to the F1 British Grand Prix at Silverstone. You will also be helping us raise money for the Phyllis Tuckwell Hospice.
Visit www.baronsfarnboroughmini.co.uk/rsvp to RSVP or call the MINI team on 0845 124 2797.

Goodwood Festival of Speed 2-4 July 2010.
We have secured a discount for all Barons MINI Club members for the Goodwood Festival of Speed.
10% discount on up to 4 one day Admission tickets and
10% discount on up to 4 one day Grandstand tickets
Using the code BARMINIGW10 you can book tickets online at www.goodwood.com/tickets and enter the code at the checkout or by calling 01243 755055.
Barons staff will be at the festival on Sunday 4th, more details will follow shortly.

Farnborough International Airshow 19-25 July 2010.
Farnborough International Airshow 2010 promises to be even better than ever before, the flying display will be a spectacle to eclipse all those before it – the most sensational display of the very latest and the very greatest international aircraft. Barons MINI Club members will be invited to come along to the showroom and enjoy hospitality from our fantastic Marketing Suite. Guests will be able to enjoy front row flying action from the balcony which overlooks Farnborough Airport runway. Invites and more details will follow shortly.

National Motor Museum Beaulieu.
We will be organising a Barons MINI Club event with the world famous National Motor Museum at Beaulieu in the early autumn so watch this space.

We look forward to seeing you at Barons MINI in the near future and at forthcoming events.

STAY MINI.
Barons Farnborough MINI
Tel: 01252 518300

Seems they will be at Beaulieu then

Hardly exciting events organised by them they have tagged onto the back of other events i.e. Beaulieu and the F.Air Show

Well
so far i have used cooper tadworth (sales - emma was very helpful )

And have used cooper tadworth for parts (Matt was very helpful and apologetic that he had to take payment before he could order the parts)

Vines Redhill have been good at warranty work todate.

Barons have been doing good since been taken over

Well they have for me

I can only agree with what has been said about Cooper Tadworth previously in this thread.

I bought my Mini, a used one, from them in April this year and it's been back one or two times for relatively minor warranty/rectification issues, I did warn them when at the time of buying it that I was extremely fussy (Oi! Who said anal!? ) and that it would be back within the month! (In actual fact it was back within the week as the roof decal I requested had been damaged during the fitting)

Anyway I digress...

I work in the motortrade myself (another manufacturer, not for any of the BMW/Mini franchises I hasten to add) so find it interesting to see what it's like on the 'other' side so to speak and would find it extremely difficult to fault the service I received at Cooper Tadworth (sales and service dept.) The only slight annoyance I had was finding a few dirty fingerprints on the interior 'A' pilar plastic trims from when the faulty heated windscreen was replaced, although to be fair to Coopers I'd imagine the screen was probably replaced by an external contractor and not directly by their workshop.

9 out of 10

Good to hear

Although I'm wondering if you are as fussy as me I even got banned as the dealer said they couldn't meet my expectations

I have had no problems with Vines Redhill. My service feed back comments are now on their web site!!!!

One of my Clubbie rear doors has developed a rattle - lets see how they get on with that!

Davyboy wrote:

....I even got banned as the dealer said they couldn't meet my expectations...

You interest me strangely, what happened?!

(or is there a thread on it already?)