I always pay some on my credit card to get the protection from the credit card company if things go wrong

I had a bad experience with Cooper TADWORTH not only did they cock up with my personal plate on delivery day but I had to wait 3 MONTHS for it with no offer of compensation and I had to chase them all the time, one particular evening I came home from work in tears because I had spoken to them & they could not confirm I would get it back as they had sold my Cooper with it on.....

I am still waiting for a Test drive on a Clubbie & JCW think it's been at least 3 years wait now

BUT

Having siad that, the management has changed and they seem to be getting on track now!!

Domino likes Cooper Croydon as when he goes in they dig down the biscuit bowl to get him a pack of Rich Shorties to carry home. We often pull in there on our dog walk having been to Pets at Home to see the degus. We're going tomorrow.

Not necessarily the best reason to buy a new car from them

Shame on that dealer.. I cant be dealing with people like that id rather offer my service else where even if its further to travel..

You know who to talk to Emily and they also give you burgers

Emily wrote:

I just read some others comments from people, definitely got a good escape they sound even worse than what I had!

But yes dave, I am planning on going up to berry soon, when I have a free weekend. I was purely going to Croydon for colour purposes but certainly won't bother with them again!

Hi Emily ,

Give me a call some time we avesomeescellent deals on coupe's at the moment .

07989436620


Andy

An update on Cooper Croydon.

Last November I took Bumble in for an Inspection 1 and MOT. I gave them plenty of notice but on the day at 5pm they told me they had not got a fuel filter in stock and could they keep it overnight. I needed it the next day fot teaching. Andrew collected it for me and they tried to charge me a lot more than the reminder notice they sent out. The bill was adjusted and they would ring me when they got the filter in.

No call, only courtesy follow up ones and I used that to air my thoughts. I had my 2nd knee op and rang them again 10 days ago. He went in thursday and I was quoted nearly £400. I refused to accept that and asked what they could do on price. As my car is quite old 05 reg I could have it done on "value line". This reduced the price to £187 with labour coming out at £55 per hour. All sorted.

Not related but the next day he was out on test. My pupil finished her test and pulled up and parked. A fail I'm afraid, could not find 3rd gear and fumbled causing other drivers to take action, she flustered and even found reverse.

I took over the driving to take her home and he started up fine, I did a turn in the road, steering felt a bit heavy but it did it. I indicated left and realised I had no indicators, NO life on any of the instrument panel and he would only do a few miles an hour in 1st gear. I don't think I had any brake lights and my hazard warning lights did not even work.

I limped a mile as I was wanting to take my pupil home but the lack of power got worse and we were being tooted understandably. I pulled over and parked up. I thought what to do when I recalled Andrews' 52 reg doing something similar when we first got it. I took the key out the ignition, opened the door and tried again and hey presto everything was ok.

Thank God it did not happen on her test, I would not know how to start to compensate. It could not be related but it taught me a lesson as I had gone out with the bare minimum in luggage, only my phone and a purse and not a lot else.

I've lost a little bit of confidence I'm pleased I was driving when it went wrong.

Even if the car is now working correctly (good news of course) you may have some "pending" fault codes that can be read from the OBD socket under the dashboard if you can find someone with a code reader. This may give you a pointer as to what went wrong or of course it may not.

Bought my '05 Cooper S from Croydon back in 2008.
Within days it needed MINI support for a coolant leak.
When cleaning it I lifted the rear seat, to find a bucket of crumbs and other unmentionable detritus.
Phoned them up, but they were not remotely interested.
Shan't be going there again!

Having a nightmare at Cooper Croydon at the moment, said they changed the bushes - nope, said they changed the timing chain, nope (pulley untouched). Possibly changed the tensioner, but in the process they didn't fix the A/C pipe in place and has since been rubbing on the drive shaft - its almost cut through it now.

Going back to them tomorrow, for them to 'have a look'.

Pipe damage:


Bushes that were replaced two weeks earlier?

I'd get on to mini uk and ask if you can take it elsewhere! I've never had a problem with any of the Coopers I've used, that said I've always avoided anything to do with Croydon as I've never heard a good thing about them!

I did talk with Mini UK.

Mart, they can replace the bushes without the casing but I have to say the ones in your photo don't look new!

Going against the grain but Cooper Croydon are just fine. We had an intermittent folding door mirror problem. Cooper Sevenoaks renewed the mirror, controller and mirror control. Cooper Croydon renewed a few other parts before tracing the fault to the mirror on the passenger side causing all the problems (canbus issues). They could not have been more helpful:D