Had a call from Cooper Croydon regarding my car which really p**ed me off, they have looked into and heard the noise coming from the clutch/gearbox and called so I could give them permission to drop the gearbox out to investigate what it was, BUT they cant guarantee that the fault will be covered by the warranty. I said so u want me to give u permission to do all that and @ the end of it I could be slapped with a massive bill, in reply he stated that depending on what it was they could not guarantee that it will be covered, ie could be a worn clutch ect.. I laughed and stated its a near on new car with below average millage, the clutch feels like new and the car drives like new with no slipping what so ever so there should be no issues with it being a worn clutch. Again he went on to repeat the above and I basically said I don't have a choice do I as there is obv a problem that is not going to go away so it needs to be done to find out the issue and resolve it. I said I bought a brand new car so id have piece of mind that it would be new and covered for issues like this. I think its disgusting that they think they can sell a car and even think about charging anyone for something like that when its near on a new car. I said how much will all that work be if bmw don't take responsibility for the issue? he hummed I said its going to be up around the £700 mark isn't it as iv had a new clutch fitted before in my gen 1 (which was down to previous owners and wear n tear/high millage) and that cost me near on £700 with new engine mounts as the needed doing, also that was through a friend who works @ bmw so was less than if bmw done the work. He said it could well be if bmw wont cover it.     

I also asked how long they will have it as I want out of the crappy polo iv got, they stated the want me in a bmw or mini so will look into sorting that.

Cooper Croydon. Say no more!

Just hope they realise the importance of responsibility,a new car with issues come on dealer and BMW step up sort it out

So sorry to hear this. Once again Dealers/BMW trying to shirk their responsibility. Why oh why does it keep happening? Hope that they see sense and sort whatever is wrong without cost to you.

Did you alert them to the problem or did they discover it? Sounds dodgy.

Im also annoyed that it has to be taken apart by some guy @ bmw, takes away the new factory built feel if that makes sense. @ PhilT, I noticed the noise a little while ago but thought it was a one off but then it started happening on and off on random occasions mostly when it was up to temp and been driven all day. I booked it in a few weeks ago for 1st oil and filter change and alerted them to it so they could look into it and its all stemmed from that.

It's seems to be their stock answer. It could be warranty but we will let you know. Not really very reassuring! Good luck.

I'm reasonably new around here and I've not searched the archives to get a feel for opinions on each dealer - but - I've had some pretty good experiences with Vines Horley/Salfords, and I know an engineer who works there who is also willing to do private work as well. If Cooper Croydon continue to be non-committal about the potential costs, it might be worth giving Vines a go?

Bought 2 mini's from vines redhill they have always been very helpfull and have always looked after me and my mini,hence my return,so would recommend there services,hope you get the answers your looking for from cooper croydon,with any work done under warranty at no cost to you

They called today to let me know the gearbox is out and they will have the car a few more days. They still have not said what the issue is. Last week they gave me a red mini cooper roadster so im driving around in that atm which is better than the horrid polo, but shame its not a roadster S.

Hang in there sexy

Hope they do it under warranty  

Great new, they called me to day to say Marsha is fixed and ready to be picked up. The issue was a fault with the fly wheel, they fitted a new one and also a whole new clutch under warranty. Glad that's sorted.

result!

MarshaMellowR56 wrote:

Great new, they called me to day to say Marsha is fixed and ready to be picked up. The issue was a fault with the fly wheel, they fitted a new one and also a whole new clutch under warranty. Glad that's sorted.

Good news, but the uncertainty about cost should never arise while in warranty!

Excellent result

Just picked up car and I'm well chuffed, cleaned inside and out,feels like it's been waxed or clayed as the bodywork is smooth. Drives like new, clutch it light as a feather.

 

Thats why i love the word WARRANTY

Good news Ashley

just a little update, Clutch issue sorted but felt like I had lost boost and car felt sluggish compared to before it had work done but thought maybe it just in my head or cold weather. Well I was correct, I booked car into Croydon mini to have my gp2 diffuser fitted and as always, they done the job and checked fluid levels n so on only to find that my Alta induction kit was basically loose...... They said one of the filter fixing bolts was missing and the other was just about screwed in thus the filter body bouncing around under the bonnet. they tightened one up but the thread was damaged on the other side so for now had to cable tie it   also the jubilee clips on the pipework were loose which would explain lack of power. im steaming!!!! back to mini I go

Don't expect much from them, non-standard part and theyre unlikely to do much as their staff aren't trained to do after market parts - or so they'll say

Wow love how a little knowledge is a dangerous thing ay? Phil...Moon...clueless.