Can't get better than that.
Manufacturers need to understand that it's service as above that makes people buy cars from them. It's not the best floor, best coffee machine, best desks, sweetest dolly bird and behind all this people who couldn't care less about you when you have an unscheduled problem.
I ran a workshop in the shadow of the post office tower. Everything you touched gave you a greasy hand, everywhere you stepped was in grease. But if you came in at 16:55 hrs on your way to Manchester with a burnt out clutch we fixed it.
Seeing as it's so easy to get right why do so many work hard to get it wrong?