Davyboy wrote:

forgot to say the loan car only had 6miles of fuel

Yes its amazing how they manage to get this right! I suppose where money is concerned they know all the angles! Shame it spills over to taint the customer!

Anyway they p*ssed me off today and the Clubbie is there till Friday

The loan machine is a........................

120d

Davyboy wrote:

Anyway they p*ssed me off today and the Clubbie is there till Friday

The loan machine is a........................

120d

No Nice Chilli this time then Dave

Davyboy wrote:

forgot to say the loan car only had 6miles of fuel

Make sure it goes back with only 6 miles !!

There alot of 'Newbies' up there now that i dont know at all

This sounds not good at all

I'll drive it round the block and just leave fumes in it

Forgot to say, while I was parking down the end carpark a member of their staff charged upto the road and thundered over the speed humps

I asked Lynn if it was a customers car & she thought it was one of their own, does that make it OK It was a MINI Clubman

If I see them doing that in mine I'll go blastic

Davyboy wrote:

Forgot to say, while I was parking down the end carpark a member of their staff charged upto the road and thundered over the speed humps

I asked Lynn if it was a customers car & she thought it was one of their own, does that make it OK It was a MINI Clubman

If I see them doing that in mine I'll go blastic

OMG if I thought they did that to my Car

I am really starting to think Barons couldn't give a **** about thier Customers. They are probably so confortable with Leasing Companies and Company Car Drivers they don't need us peasants who work hard to own thier own Cars and actually want to look after them.

This is disgraceful - Hmm im thinking twice before going back now - when i do ill see if i get the same response

JCWadventures wrote:

This is disgraceful - Hmm im thinking twice before going back now - when i do ill see if i get the same response

Where else is there to go Sytners in Ascot are Rubbish Marty had an "Experience" @ Vines in Guildford I guess we have to find one that gives the least C**p roll on when the Warranty is up at least there are specialists who care

Took the GP to Barons Ash in Aug last year to have 2 new bolts put onto the rear spolier as the old ones were rusty,as this was a quick warranty job (should have been 30 mins top's) my wife and I waited in the reception area , we saw the GP go past the window heading towards the workshop and all we could here was my GP being rev'ed and rev'ed - was getting slightly aynoyed at this point but avised by the Wife to keep quiet. After bout 20 mins my wife saw the GP come past the window towards the front of the building , thinking that it had been done and being parked up, to my amazement the GP took off down the road and came back 20 mins later, I spoke to the service manager and asked why my vehicle had been out on such a long test drive for 2 bolts on the rear spoiler and his reply was that he likes all the tec's to go out on a 5 mile test drive no matter what repairs have been done . When i got back into the vehicle to drive away (my fuel range before it went on the long test drive was on about 312 ) the fuel range had gone down to 220 !!!!!and Service manger said that his staff have a different driving style to mine- I also asked why the GP had to be rev'ed up so much -his reply was to get it onto the ramps !! Never been back since.

My Clubbie is there as we talk

Not sure why they need it for 2 days for a service and to fix the window fault

You picked Marmite 2 up yet Dave?

Link to what happen here Rob

https://surreynewmini.forumotion.com/2nd-gen-f25/early-service-and-other-bits-t908.htm

I cannot believe what I'm reading here it's awful, was thinking of joining the club but not now.

I know this is little compensation but there is a fantastic Mini dealership that and I use. I got Oscar from them, the Sales guy was a bit of a knob but the service team are A+++++. Dan got Clyde there in March too. George (Service Manager) is like a mate now now and loves to see what we have done with the boys, he is such a great bloke, They are exceptionally good with the cars, always prompt and courteous, nothing ever seems too much trouble. One of the main mechanics Will (looks a bit geeky) but knows his stuff and they are all really passionate about Mini's. Not once had any issues, they always try to give us discount too.

Cooper Reading, Bath Road is the place to go, but I know it's a bit too far for all of you guys.

Wish i got mine from Cooper Reading now.

Got both my cars from Wood in Odiham and have never been 100% satisfied with the serivce.

Ooh that's a shame Andy, but if you need anything done you can always go to Cooper Reading it doesn't have to be the same dealership. When Dan had his first Mini it came from somewhere else, but he went to Cooper Reading for everything after that. George is your guy to talk to, just say Caz and Dan recommended him.

Cazzywaz wrote:

I cannot believe what I'm reading here it's awful, was thinking of joining the club but not now.

I know this is little compensation but there is a fantastic Mini dealership that and I use. I got Oscar from them, the Sales guy was a bit of a knob but the service team are A+++++. Dan got Clyde there in March too. George (Service Manager) is like a mate now now and loves to see what we have done with the boys, he is such a great bloke, They are exceptionally good with the cars, always prompt and courteous, nothing ever seems too much trouble. One of the main mechanics Will (looks a bit geeky) but knows his stuff and they are all really passionate about Mini's. Not once had any issues, they always try to give us discount too.

Cooper Reading, Bath Road is the place to go, but I know it's a bit too far for all of you guys.

Reading is not to far from me - If I can blag a courtesy Car it makes no difference anyway I may give these guys a try I'll tell them you sent me

Cheers Cazz think I will try them too!
You see Barons good service does attract customers, the opposite is all to true too! Take heed the word is spreading!

Today it is Bright and Sunny so I was out in my MINI - Tescos yeah I know Boring Anyway I usually go to work in the dark and come home when it's dark, no I am not dracula. This was the first time I have seen my MINI in the Sun since Barons Washed it IT LOOKS F*****G AWFUL. I want to harm somebody and they have scratched the Bumper where the New Spots are fitted.

I have Hours of work now to get my Paintwork looking anywhere half decent Not Impressed. Sorry Guys Rant over

Cazzywaz wrote:

Ooh that's a shame Andy, but if you need anything done you can always go to Cooper Reading it doesn't have to be the same dealership. When Dan had his first Mini it came from somewhere else, but he went to Cooper Reading for everything after that. George is your guy to talk to, just say Caz and Dan recommended him.

I would take it somewhere else but the problem is im still not old enough to be given a courtesy car. So if i take it to reading i either have to wait their for the car to be done (which could be inconvinient if its over night ) or have to get mum and dad to drive aswell.

jesus guys! the problems i am hearing here are so avoidable its unreal.
just takes a little care and consideration. if i knew customers of mine were experiencing these problems i would be straight to the dealer principles office to sort it out myself.
if anyone has these problems at vines gatwick or any other vines dealer please let me know

rob

vinesrob wrote:

jesus guys! the problems i am hearing here are so avoidable its unreal.
just takes a little care and consideration. if i knew customers of mine were experiencing these problems i would be straight to the dealer principles office to sort it out myself.
if anyone has these problems at vines gatwick or any other vines dealer please let me know

rob

Thanks for this input Rob! Can you explain how we can avoid these problems in a little more detail?

i think its mainly down to professionalisum and customer care.
i think that if a customer has a complaint or a problem with there car then if it can be fixed it should be and then should be checked out fully to insure there are no other problems to follow.i personaly like to prepare in advance so that if a customer is booked in then everything ie loan car, parts and so on are all in place.

A HAPPY CUSTOMER IS A REPEAT CUSTOMER AND MAY BRING NEW CUSTOMERS

vinesrob wrote:

i think its mainly down to professionalisum and customer care.
i think that if a customer has a complaint or a problem with there car then if it can be fixed it should be and then should be checked out fully to insure there are no other problems to follow.i personaly like to prepare in advance so that if a customer is booked in then everything ie loan car, parts and so on are all in place.

A HAPPY CUSTOMER IS A REPEAT CUSTOMER AND MAY BRING NEW CUSTOMERS

Not may! Will bring new customers! The best form of advertising in the world for all companies is through word of mouth! Simply pay out for the customer to be happy! The customer repays by bringing in more custom/ers! Unfortunately plenty of companies just don't get the concept!

i think a lot of companies are all about sales and not aftersales.
once you pay for your car they dont want to know you. i am glad the staff at work are all mini lovers and put a lot of pride and care into the cars.
trouble is untill you need service you never know how good or bad it is so its a gamble for the customer